Shipping & Delivery

We carefully prepare and pack every order from our home base in Amsterdam, the Netherlands. Below you’ll find everything you need to know about processing times, shipping, tracking and possible import duties.

Order Processing

All orders are prepared and dispatched from Amsterdam, the Netherlands, within 3–5 business days after your order has been placed.

Please note that this is our processing time and does not include the time your parcel is in transit. Orders shipped outside of the European Union may take a little longer to arrive due to international shipping and customs procedures.

During busy periods, launches or holidays, processing and delivery times may occasionally be slightly longer. We always do our best to get your order on its way as quickly as possible.

Tracking Your Order

Once your order has been dispatched, you will normally receive a shipping confirmation email from the shipping carrier. This email will include your tracking information, allowing you to follow your parcel throughout its journey.

Please keep an eye on your tracking once your order has been shipped, especially for international orders, as the carrier may contact you regarding delivery or customs clearance.

Haven’t received your tracking information? Please check your spam or junk folder first. If you still can’t find it, feel free to contact us at info@farmershousekids.com and we’ll be happy to provide your tracking details.

Shipping Costs

Shipping costs are the responsibility of the customer and vary depending on the destination country. The applicable shipping costs will be calculated and displayed during checkout before you complete your purchase.

Please note that shipping costs do not include any potential import duties, customs fees or local taxes that may apply when your order arrives in the destination country.

Import Duties & Taxes

For orders shipped within the European Union, there are generally no additional import duties upon delivery.

For orders shipped outside of the European Union, your order may be subject to import duties, customs fees, VAT or other local taxes imposed by the destination country.

Any applicable import duties, taxes or customs fees are the responsibility of the customer and are not included in the product price or shipping costs paid to Farmers House Kids.

The amount charged, if applicable, is determined by the customs authorities in your country and is outside of our control. As customs regulations and charges vary from country to country, we recommend checking your local customs regulations before placing an order if you are unsure about possible additional costs.

The shipping carrier or local customs authority may contact you directly if payment or additional information is required to release your parcel. We therefore recommend keeping an eye on both your tracking information and email after your order has been dispatched.

If import duties, taxes or customs charges are not paid, the parcel may be held by customs or the shipping carrier and may eventually be returned to us.

Questions About Your Order?

If you have any questions about shipping, tracking or your order, please don’t hesitate to contact us at info@farmershousekids.com. We’ll be happy to help.